Thank you for booking on our website. In doing so you have agreed to abide by the terms and conditions as following:Departures
To ensure passengers connect with their respective flights DD Shuttles passengers should aim to be ready and waiting outside their accommodation, house or designated pick-up address at least 5 minutes prior to their scheduled pick-up time. DD Shuttles endeavours at all times to keep waiting times to a minimum, although in the case of exceptional circumstances that occur beyond our control, we are not responsible for delays incurred.Domestic Arrivals
Domestic passengers are met near luggage carousel 5 in terminal 2 and 3. We allow up to 30 minutes for baggage collection and waiting time as standard, the driver will be wearing a distinctive black shirt with the red and silver ASN Logo and displaying a welcome meeting board with the passengers name on it. It is essential to make contact with the driver.International Arrivals
International passengers are met at the shuttle meeting sign inside the terminal next to McDonalds which is situated inside Terminal 1. Turn to the right when you exit customs and walk approximately 30 meters past gate A.
We allow up to 1 hour for passengers to clear customs. It is essential to make contact with the driver. After you disembark from your aircraft, please ensure your mobile is switched on so that your driver can make contact with you.
If you have Cleared Customs, and after 15 minutes, you cannot make contact with your driver, please call DD Shuttles on 1300 874 184 Under no circumstances shall DD Shuttles be responsible for any claim, loss or damage suffered by a passenger caused by use of the service by the passenger or the purchase of a ticket by the passenger, including without limitation loss or damage caused by delay, cancellation of the service or abandonment during the course of a service, accident, mechanical breakdown, loss of luggage, burglary, theft or fire, or any other act or neglect of DD Shuttles servants, agents or employees acting within the course of their employment.Baggage Pricing & Information
Luggage is limited to one suitcase and one piece of hand luggage per person. Please advise DD Shuttles of any additional luggage at time of booking. Passengers will then be advised of any additional charges that may be incurred. Please clearly label your luggage with your name and residential address. Passengers are advised to purchase travel insurance prior to their departure as DD Shuttles takes no responsibility against any loss or damage.
Surfboards must be less than 2 metres, if they exceed 2 metres we may need a surfboard trailer.
Excess luggage falling outside the above groups, will have the cost confirmed by the driver upon boarding. If excess luggage not booked with office does not fit on bus your transfer may be cancelled on the spot.Cancellation Policy
All prices are inclusive of GST and are shown in Australian dollars.Updates & Amendments
DD Shuttles may at any time amend this website's terms and conditions without notice. All amendments are posted on the website and will take effect immediately.Bookings